Privacy Policy

1. Introduction

Diamonds Venture Limited ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect when you visit our website or do business with us, how we use it, and the rights you have. We act as the data controller for the personal data described here. Contact: info@diamondsventure.com.

2. Data we collect

We may collect: identity and contact data (name, job title, company, email address, telephone number, postal address); commercial data (orders, quotations, contracts, shipping and customs documentation, payment and invoicing details); correspondence you send us; and technical data collected automatically when you use our website (IP address, browser type, device information, pages visited and cookies as described in our Cookie Policy).

3. How we use your data

We use personal data to respond to enquiries, prepare quotations, perform and administer contracts for the import and export of goods, arrange shipping, insurance and customs clearance, issue invoices and collect payment, carry out know-your-customer, sanctions and export-control screening required by law, maintain and secure our website, and send you information about our services where you have agreed to receive it. Our legal bases are performance of a contract, compliance with legal obligations, our legitimate business interests, and your consent where required.

4. Sharing your data

As an international trading business we share data where necessary with freight forwarders, shipping lines, customs brokers, insurers, banks and payment providers, inspection and certification agencies, suppliers and buyers involved in a transaction, our professional advisers, IT and hosting providers, and government or regulatory authorities where required by law. We do not sell personal data.

5. International transfers

Because our services involve moving goods across borders, your data may be transferred to and processed in countries outside the one in which you are located, including countries that may not provide the same level of data protection. Where we do so we take appropriate safeguards, such as contractual protections, to ensure your data remains protected.

6. Data retention

We keep personal data only for as long as necessary for the purposes described above. Commercial, customs and financial records are typically retained for the period required by applicable tax, customs and company law. Enquiry data that does not lead to a business relationship is deleted within a reasonable period.

7. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. Access to personal data is limited to staff and partners who need it to perform their role.

8. Your rights

Depending on the laws that apply to you, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, email info@diamondsventure.com. You also have the right to lodge a complaint with your local data protection authority.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "last updated" date.